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You may use the Services only if you agree to form a binding contract with us and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 16 years of age, or the legal age of majority in your jurisdiction, to use the Services. If you are accepting these Terms and using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity. By using the Services, you represent that you meet these requirements.
You are responsible for your use of the Services, maintaining the confidentiality of your login information, for any information you provide, including compliance with applicable laws, rules, and regulations and for all activities under your account. You should only provide only information that you are comfortable sharing with others.
Any use or reliance on any information or materials via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any information or communications posted via the Services or endorse any opinions expressed via the Services.
To maintain a secure and professional services, certain actions are prohibited and may result in account suspension or closure without notice. Prohibited actions include, but are not limited to:
A. Violating laws or regulations (including GDPR, CCPA, and data export laws).
B. Exploiting, harming, or attempting to harm minors.
C. Sending unsolicited ads or spam.
D. Impersonating others or using unauthorized account access.
E. Disrupting or overloading the Services (e.g., by "flooding" or "crashing").
F. Using automated devices to monitor or copy materials without consent.
G. Deploying harmful software (e.g., viruses, worms).
H. Accessing or disrupting servers or databases without authorization.
I. Probing system vulnerabilities without written consent.
J. Interfering with the Service’s proper functionality.
K. This is a partial list; other disruptive or harmful actions are also prohibited.
You retain ownership of any information you submit, post, or display through the Services. By doing so, you grant us a worldwide, non-exclusive, royalty-free license (with sublicensing rights) to use, copy, adapt, modify, publish, transmit, display, now or in the future, including curating, translating, and transforming it. This license allows us to share your information with other users, unless you’ve opted for restricted distribution.
This license also covers our right to analyze your content to improve the Services and share it with other companies for syndication, broadcast, or promotion, all without additional compensation to you, as use of the Services itself is deemed sufficient compensation.
You confirm that you hold all necessary rights to grant this license for any material you share and that such content does not infringe on copyrights or proprietary rights unless you have authorization.
You agree to use the Services lawfully and to report any violations of these Terms to prevent harmful content from being stored or shared through the ConsultStream network. Failure to comply may lead to actions from ConsultStream, ranging from a warning to suspension or termination of Services, which may be immediate if harm to the Services or other users is anticipated.
By using the Services, you consent to advertising on the platform related to content displayed on the Services, either by you or others. We reserve the right to access, retain, and disclose information as needed to comply with laws, enforce our Terms, address security or technical issues, respond to user requests, or protect ConsultStream and its users. We only share personally-identifying information in accordance with our Privacy Policy.
The use of ConsultStream does not create a patient-physician relationship between you and the platform.
The information provided on ConsultStream, including but not limited to text, graphics, images, and other material, is for informational purposes only.
Users are strictly prohibited from distributing any medical information through ConsultStream to others.
To the fullest extent permitted by law, the platform, its owners, operators, contributors, and affiliates disclaim all liability for any loss, injury, or damage arising from the use or misuse of information provided on ConsultStream. We assume no responsibility for any errors, omissions, or inaccuracies in the information provided by users or third parties. The user assumes full responsibility for any decisions or actions taken based on the content provided.
Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to: (a) access and use the Services through your account, though access may be restricted during scheduled maintenance, updates, or unforeseen outages beyond ConsultStream’s control, and (b) view, download, and print Enabled Content for professional use, in compliance with all applicable laws and professional standards.
Disclosure of this Content to third parties is prohibited unless required by law.
The Services are protected by copyright, trademark, and other laws. These Terms do not grant you any rights to use the ConsultStream name, trademarks, logos, domain names, or other proprietary features. All rights to the Services, aside from user-provided Content, belong exclusively to us. Any feedback you provide is voluntary, and we may use it without obligation to you.
This license also covers future updates and upgrades to the Services, unless accompanied by separate terms.
To access certain features, you may be required to create an account. You agree to provide accurate, complete information and keep it updated.
There are two methods to create an account: either via email and password, with email verification via a link, or through Google authorisation. Upon creating an account within the system, the user is automatically designated as an administrator.
The admin is also required to enter the following information into the business profile. Please note that the fields are optional and can be filled in at a later stage, once the account has been created. Please provide the business name, contact details (name, last name, postal address, email), and upload a logo image. Furthermore, the admin creates a profile as a provider. Please enter your first and last name, select your position from the provided list, upload a photo, and enter any additional information about yourself in the provided text field. Once this has been completed, the user is free to utilise the system and make settings for a specific business.
The administrator has the highest level of access rights within the system and is also able to create employee accounts.
The procedure for creating an account for a provider is as follows:
A. The admin creates a provider account and enters the following information: The first step is to enter the provider's first and last name, select their position (medical specialty) from the list, and provide their email and phone number (optional). The next step is to upload a photo and enter free text in the field to describe the provider. This step also defines the provider's permissions. The options are whether the provider can book appointments for themselves or only operate as a limited user in the system.
B. The provider will then receive an email containing a verification link.
Once the provider has verified their email and set up a password for the system, they can proceed to log in and utilise the system.
C. The administrator has both administrative privileges and provider rights, while the provider has access only to a certain part of the functionality, which is used for appointment management purposes.
The Services is currently offered at no cost to users. You may access and use the Services free of charge, subject to the Terms outlined here.
We reserve the right to introduce fees for certain features or services in the future. Users will be notified in advance of any changes to the payment structure, including the introduction of fees, and provided with the opportunity to opt into paid services.
If we implement any paid services, we will provide users with at least 30 days notice through email and/or an announcement on the website before the paid services are introduced. Your continued use of the Services after the introduction of fees will constitute your agreement to the new payment terms.
Your use of the Services and any information on the website is at your own risk. You acknowledge that the Services are provided "AS IS" and "AS AVAILABLE." "ConsultStream" includes Cleveroad OÜ, its affiliates, officers, employees, agents, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law, ConsultStream DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ConsultStream makes no guarantees regarding the completeness, accuracy, availability, security, or reliability of the Services and is not responsible for any harm to your system, data loss, or other damages from using the Services.
ConsultStream is not liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, data, or goodwill resulting from (a) your use of or inability to use the Services; (b) any user or third-party conduct on the Services; (c) any content obtained through the Services; or (d) unauthorized access to your transmissions or content.
By using the Services, you agree that, to the maximum extent allowed by law, ConsultStream is not liable for actions or content from users or third parties on the Services, including any offensive, defamatory, illegal, or objectionable content.
Termination by User. You may end your legal agreement with us at any time by deactivating your accounts and discontinuing your use of the Services. You may terminate your account and stop using the Services at any time. If you are an administrator of the system, you can submit a request via the contact form on the landing page. As the product is currently free of charge, there are no time restrictions or specific requests in place. This means that users can access the product at any time and make requests without any limitations.
Termination by Us. We may suspend or terminate your account or cease providing you with all or part of the Services at any time if we reasonably believe: (i) you have violated these Terms or our Rules and Policies; (ii) you create risk or possible legal exposure for us; (iii) your account should be removed due to unlawful conduct; (iv) your account should be removed due to prolonged inactivity; or (v) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account, depending on the circumstances. We reserve the right to terminate your access to the Services at any time, for any reason, including but not limited to violations of these Terms.
You retain ownership and rights to any of your information on the website you post or share, and you provide us with a broad, royalty-free license to make this information available to the rest of the world and to let others do the same. Conversely, we provide you a license to use the software we provide as part of the Services.
We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be at [link], will govern our relationship with you. Other than for changes addressing new functions or made for legal reasons, we will notify you 30 days in advance of making effective changes to these Terms that impact the rights or obligations of any party to these Terms, for example via a service notification or an email to the email associated with your account.
To the extent permitted by law, all disputes related to these Terms—including those arising from other users’ or third parties’ use of the Services and any Content they provide—will be resolved exclusively in a competent court in the Republic of Estonia and governed by Estonian law, regardless of any other agreement between us. Notwithstanding the above, you agree that ConsultStream may, at its discretion, bring any claim or dispute against you in a competent court in your country of residence. To the extent permitted by law, you also waive the right to participate as a plaintiff or class member in any purported class action, collective action or representative action proceeding.
You and ConsultStream agree that you must initiate any proceeding or action within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute that is arising out of or related to these Terms. Otherwise, to the extent permitted by applicable law, you forever waive the right to pursue any claim or cause of action, of any kind or character, based on such events or facts, and such claims or causes of action are permanently barred.
In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
By using our Services, you accept and agree to be bound by these Terms. If you do not agree, please discontinue the use of the Services.
We reserve the right to modify these Terms at any time. The most recent version will be posted on our website, and continued use of the Services signifies your acceptance of any changes.
If you have any questions about these Terms, please contact us.